Phishing Simulation Exercise Services

Measure how employees react to real-world phishing attempts — and help them build safer habits through simple, practical learning.

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Phishing Simulation Exercise Overview

Phishing remains the most common entry point for cyber attacks worldwide. A single click on a fake link, a convincing login page, or an urgent-sounding email can lead to breaches, financial loss, or compromised accounts.

Even with strong security tools in place, attackers often bypass defenses by tricking people instead of hacking systems.

Phishing simulation exercises help you understand how your employees react in these situations. They show who identifies threats, who ignores warning signs, and who may need additional training. These simulations are safe, controlled, and designed to improve awareness without embarrassing anyone.

CyberXSoft runs phishing simulations that feel realistic but remain fully secure. We help your team learn how to identify risks, pause before responding, and report suspicious messages.

What Are Phishing Simulation Exercises?

A phishing simulation is a controlled test where employees receive safe, fake phishing emails designed to reflect real-world attacks.

These tests help you measure:

Who clicks harmful-looking links
Who submits information
Who reports suspicious emails
Which teams are at higher risk
What types of emails cause the most mistakes

The goal is learning — not punishment.

What Our Phishing Simulation Exercises Include

Realistic Email Scenarios

We create phishing templates that resemble everyday business emails.

Examples include:

Fake HR notifications
Payment or invoice-related messages
IT support emails
Password reset prompts
External supplier emails
Urgent “CEO-style” requests

Safe Click Tracking & Reporting

All clicks and interactions are tracked safely. No actual credentials or information are collected.

What’s included:

Click-through tracking
Form submission tracking (safe and non-intrusive)
Reporting button integration
Identification of risk patterns

Tailored Campaigns for Different Roles

Different departments face different risks — we tailor scenarios accordingly.

Examples:

Finance teams get invoice and payment scams
HR receives fake CV attachments
Executives get targeted spear-phishing attempts
IT teams receive fake service requests

Behavior-Based Feedback

Employees receive simple, friendly explanations after interacting with a phishing email — not technical jargon.

What’s included:

Immediate on-screen learning pages
Short tips on recognizing suspicious content
Encouraging, non-judgmental messaging

Summary Report & Improvement Plan

We provide a clear summary showing:

Open and click rates
Reporting habits
Role-based risks
Repeat behavior patterns
Training recommendations

Tools Commonly Used for Phishing Simulations

Industry-standard tools include:

GoPhish
Microsoft Attack Simulator
KnowBe4
Proofpoint Security Awareness
Custom phishing frameworks

These platforms help run controlled tests and measure behavior.

Real Problems Phishing Simulations Help Solve

Most organizations struggle with:

Employees clicking suspicious links out of habit
Lack of awareness around fake login pages
Hesitation to report suspicious emails
Trusting unexpected requests without checking
Not knowing how to verify sender authenticity
Weak decision-making under urgency
Higher risk in remote and hybrid teams

Simulations help uncover these behaviors early.

Use Cases

1. Teams Experiencing Repeated Phishing Attempts

Simulations help measure and reduce risky behavior.

2. Compliance Requirements for Awareness Training

ISO 27001, SOC 2, and many other frameworks expect simulated testing.

3. Organizations With New or Expanding Teams

New staff often fall for early phishing attempts due to lack of guidance.

4. Businesses Recovering from a Phishing Incident

Testing helps confirm whether awareness has improved.

How Our Phishing Simulation Process Works

Planning & Template Selection

We design the scenarios based on your environment and risk profile.

Simulation Deployment

Emails are sent to selected employees or groups.

Behavior Monitoring

We track clicks, replies, submissions, and reporting activity.

Feedback & Learning

Employees receive simple, friendly awareness tips.

Reporting & Improvement Plan

You get a clear summary and recommendations for future training.

Who Can Benefit From This Service?

Teams with frequent phishing or fraud attempts
Organizations transitioning to remote or hybrid work
Companies handling sensitive financial or personal data
Businesses are onboarding new employees frequently.
Teams facing compliance expectations
Any organization wanting a better reporting culture

See how your team responds to real-world phishing — safely and clearly.

Improve awareness before a real attack happens.

FAQ

Frequently Asked Questions

1. How often should companies run phishing simulations?

Most organizations run simulations quarterly. Companies facing frequent phishing attempts or working in high-risk sectors such as finance, healthcare, or SaaS often test monthly to reinforce habits and track changes over time.

2. Do employees know they are being tested?

Usually, no, because realistic reactions provide the best insight. However, some companies prefer partial announcements to reduce anxiety during the first few cycles. We follow the approach that best fits your culture.

3. Will the test collect employee credentials or sensitive information?

No. All simulations are safe and controlled. Even if a user submits information, it is captured in a non-sensitive way and immediately deleted after analysis. The goal is awareness, not data collection.

4. Are phishing simulations suitable for non-technical teams?

Yes. Most phishing victims are non-technical staff, so simulations are beneficial for departments like HR, finance, operations, and administrative teams. Content is designed in simple, easy-to-understand formats.

5. What happens if many employees fall for the phishing test?

This is common and not a failure. It simply shows where awareness gaps exist. We use the results to recommend training topics, communication improvements, and behavior reinforcement to help teams improve.

6. Do phishing simulations help meet compliance requirements?

Yes. Many security standards require regular awareness testing, including ISO 27001, SOC 2, HIPAA, and PCI-DSS. Simulation reports help demonstrate ongoing employee awareness efforts.

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