Social Engineering Assessment Services

Understand how attackers target people — and reduce human errors before they lead to real incidents.

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About Service

Social Engineering Assessment Overview

Most cyber attacks begin with people, not systems.
A convincing email, a fake login page, a quick phone call, or a simple request can bypass even the strongest technical defenses.

Social engineering assessments help you understand how employees respond to real-world manipulation attempts. Instead of guessing your human-layer risk, you get clear evidence of where the weak points are — and how to improve them.

CyberXSoft runs controlled, safe social engineering scenarios that show how attackers think and how your staff reacts. These exercises reveal gaps in awareness, reporting habits, and decision-making. The goal is not to blame individuals — but to strengthen your organization’s overall readiness.

What Is Social Engineering?

Social engineering is when attackers trick people into giving access, sharing information, or performing actions that compromise security.

It relies on psychology — trust, urgency, fear, curiosity — rather than technical hacking.

Standard social engineering methods include:

Phishing emails
Fake login pages
Phone impersonation
Physical entry attempts
Fake IT support messages
Social media-based targeting

Understanding these methods helps organizations prevent breaches caused by simple human mistakes.

What Our Social Engineering Assessments Include

Phishing Simulation Testing

We send controlled phishing emails to measure how employees react to suspicious messages.

What’s included:

Realistic phishing templates
Fake login pages or link-based tests
Tracking open, click, and submission rates
Guidance for employees who fall for the test

Spear Phishing & Targeted Scenarios

Attackers often gather information online to craft believable messages. We test this using tailored campaigns.

What’s included:

OSINT-based targeting
Customized phishing content
Role-specific scenarios
Reporting behavior tracking

Vishing (Phone-Based Impersonation)

Phone scams remain one of the most effective attack methods. We test how employees respond to unexpected calls.

What’s included:

Impersonation attempts (HR, IT, support, vendors)
Credential or information request scenarios
Employee reaction measurement
Safe, controlled scripts approved by management

Physical Social Engineering (Optional)

Physical attempts test how well your onsite staff identify unauthorized visitors.

What’s included:

Badge bypass attempts
Tailgating tests
Reception and guard interaction review
Reporting and escalation testing

(Physical testing is optional and depends on your environment.)

Behavior & Response Analysis

We review how employees behave when faced with suspicious communication.

What’s included:

Reporting rate analysis
Risk-prone departments identification
Awareness gaps
Recommended improvements

Tools Commonly Used in Social Engineering Testing

Organizations worldwide use tools to run controlled simulations and track user behavior. Common examples include:

GoPhish (email testing)
Microsoft Attack Simulator (M365 environments)
Proofpoint Security Awareness Platform
KnowBe4 (training + simulation)
Custom phishing frameworks
Internal ticketing systems for reporting analysis

These tools help measure responses, not replace awareness programs.

Real Problems Social Engineering Assessments Help Solve

Companies often struggle with:

Employees clicking links without checking
Staff entering passwords on fake login pages
People trusting “urgent” messages from unknown senders
Little to no reporting of suspicious activity
Weak awareness around phone-based scams
Poor verification habits for unexpected requests
Lack of understanding of real attacker tactics
No structured training after incidents

These issues are among the biggest causes of breaches — not technical flaws.

Use Cases

1. Teams Experiencing Frequent Phishing Attempts

If your inboxes regularly receive suspicious emails, testing helps measure how prepared employees are.

2. Organizations Preparing for Awareness Training

Assessing current behavior helps tailor training to the right topics.

3. Compliance & Certification Requirements

Many frameworks require social engineering testing as part of ongoing security awareness efforts.

4. After a Real Incident or Near-Miss

If someone recently clicked a malicious link or shared information, testing helps validate improvements.

How Our Social Engineering Process Works

Scoping & Scenario Selection

We choose realistic testing scenarios based on your environment and risks.

Simulation Deployment

We send phishing emails, perform phone tests, or conduct approved physical checks.

Behavior Monitoring

We track employee actions — clicks, replies, submissions, or reporting.

Analysis & Reporting

You receive clear results showing which groups or behaviors need attention.

Awareness Improvement Support

We provide guidance on how to strengthen employee habits and reduce risks.

Who Can Benefit From This Service?

Companies targeted by phishing
Teams working remotely or hybrid
Organizations needing compliance evidence
Businesses with limited awareness training
Fast-growing teams onboarding new staff
Organizations handling sensitive or regulated data
Companies that want true insight into human-layer risk

Test how attackers target your people — safely.

Understand your human-layer risks and reduce them early.

FAQ

Frequently Asked Questions

How often should organizations conduct social engineering assessments?

Most companies run phishing and behavior-based tests every quarter. However, organizations exposed to frequent attacks — such as finance, healthcare, SaaS, and government — often benefit from monthly simulations to keep employees alert and improve long-term habits.

Are employees told before simulations happen?

Usually no. Blind simulations reveal real behavior. However, some companies prefer partial notification, especially during the first round, to avoid anxiety. We follow whatever approach aligns best with your culture and HR guidance.

Do social engineering assessments harm or embarrass employees?

No. Tests are safe, controlled, and designed to educate, not punish. Results are shared at the group level, and individual data is handled respectfully. The purpose is improvement, not blame.

What happens if an employee submits passwords or sensitive data during a simulation?

All data submitted during testing is securely captured and immediately deleted after analysis. It is never misused. The goal is to understand risk behavior and guide employees, not to collect sensitive information.

Is social engineering testing required for compliance?

Many frameworks — including ISO 27001, SOC 2, PCI-DSS, and HIPAA — expect organizations to run awareness testing, simulations, or behavior-based evaluations. Social engineering assessments help meet these needs.

How long does a typical assessment take?

Most testing cycles run 1–2 weeks, depending on the number of scenarios. Phishing tests are quick, while vishing or physical tests take additional coordination. A full cycle includes planning, simulation, analysis, and reporting.

Our Core Services

IT Staff Augmentation

Access pre-vetted developers, engineers, and tech experts to boost your in-house team’s capacity and accelerate delivery.

Dedicated Teams

We provide fully managed, dedicated teams that work exclusively on your projects while staying aligned with your business culture and goals.

Project-Based Consultants

Hire specialized consultants (cloud, AI, cybersecurity, data, DevOps, etc.) for short-term or long-term projects to ensure quality outcomes

Remote Talent Sourcing

Expand beyond borders - tap into global talent pools while we handle recruitment, onboarding, and compliance.

Onsite & Hybrid Staffing

Need resources locally or in a hybrid model? We ensure the right balance of flexibility, cost-effectiveness, and productivity.

Rapid Onboarding

Get the right talent on board quickly, reducing hiring delays and risks.