FAQs
How do I know which CyberXSoft service my business actually needs?
We start with a short consultation where we review your current systems, challenges, and goals. Based on this, we recommend only the services that add real value — not a long list of unnecessary solutions.
How long does it typically take to onboard a new client?
Most customers are fully onboarded within a few days. The timeline depends on the service type — security tools and monitoring start quickly, while ERP or product-related projects need structured planning.
Do you work with small and mid-sized businesses, or only enterprises?
We work with businesses of all sizes. Many of our services, especially cybersecurity monitoring, cloud support, and staff augmentation, are built specifically to help SMEs access enterprise-grade capabilities.
What does your engagement process look like from start to finish?
The process usually includes:
- Initial discussion
- Requirement assessment
- Proposed scope
- Agreement
- Onboarding
Ongoing delivery and communication
You always know what to expect at every stage.
Do you offer bundled or combined service packages?
Yes. Many clients combine SOC, GRC, cloud security, ERP support, and staff augmentation in one package for better efficiency and cost control.
How do you handle communication and progress updates for clients?
We follow a simple communication model: scheduled check-ins, shared channels, documented updates, and clear reporting. You always know what was done, what’s next, and what needs your attention.
Can CyberXSoft work with tools or platforms we already use?
Yes. Whether it’s your existing SIEM, EDR, cloud setup, ERP, or analytics platform, we adapt to your environment instead of forcing you to switch tools.
How is pricing determined for different services?
Pricing depends on the scope, required skills, platform complexity, and engagement duration. We avoid one-size-fits-all pricing because every business has different needs and workloads.
Do you require long-term contracts for your services?
No. Many services can start with short-term or month-to-month commitments. Long-term contracts are available only if they benefit the client, such as for large-scale ERP or development projects.
What makes CyberXSoft different from other service providers?
We focus on clarity, practical guidance, and simple communication. Instead of overwhelming you with technical terminology or automated reports, we help you understand what matters and how it impacts your business in real terms.